staff and even the manager have very poor and rude communication ability. After served with wrong dish, my request was just simply ignored. all they are saying, "we did not hear you ordering that" did not want any conflict, continue eating and finished meal. pay the meal in full but no tips this time. the manager asked if tips were left on the table. said "no", then she looked and saying "WHY?" with such a forceful and negative voice. simply replied, food was not served right. then she made a very rude hand gestures "get out". asked her, don`t you wanna know what had happen? she said, she does not CARE!!! wonder what type of business do this kind of service? very low and almost ashamed to have that business in Richmond Hill. everyone, please stay away~