In the last four months I have stayed at The Grand three times and the first two stays were okay, slow service and the casino environment was dead. Since I had stayed there a couple times they sent me a promotion for a complimentary four night stay. It was my bday weekend so it sounded like an awesome idea cause it's free and I had stayed there before. First thing I noticed was the valet had started charging $11 a day on weekdays and $7 on weekends, that was a red flag from the start! What hotel in Vegas charges valet? None! 3 nights in a row they took over 20 minutes to bring out my truck and they couldn't find where they had parked it. I let it slide until the last day when me and my party woke up at 4:30am to beat traffic and be on the road by 5:00am. I get to valet and the guy tells me my 2015 Cadillac Escalade wouldn't start? He wanted me to walk with him all the way where they parked my truck in a different parking structure to see if I could help him!? I spoke with management and they resolved the issue but I did not leave the hotel until 6:15am and I got traffic back to LA. Lastly when Checking out from the hotel they gave me three free nights and didn't want to compt me the four night stay and the hostess said " I was lucky I got three night stay" what service and promotion is that. I ended paying for the last night. I was not happy and this will be the last time I stay and this "hotel".