We eat here often and have never had any issues but on this particular Saturday evening, our son wanted Smashburger. The line was to the door but we love the burgers so we decided to stay. It looked as though they were short staffed which is understandable and out of their control for the most part. We sat and waited for our food and as we are watching our food sat under the heat lamps for about 8 minutes. If they needed help they could have just called out our number and we would have gladly got up and walked over to get it, when the person who seemed to be the manager (I have no idea how because he was the rudest person I have ever witnessed manage a place or he had not people skills) brought our food over my husband said "Oh thank goodness it's been under the lamp for a while" the manager then said "This isn't Burger King" well no shit asshole we know that! Then to top it off after being their for 45 minutes after eating our food we still hadn't received our Milkshake so we went to the counter to ask for a refund and told them we hadn't received the milkshake and the manager once again had a smart remark and said "Congratulations" never once trying to solve the issue, either hand over the milkshake or provide a refund. He then told the cashier that the system was down and couldn't give a refund. As he left the cashier to make the milkshake which she had no idea how to make it and knocked it off the counter we walked out. No refund, no milkshake and extremely rude manager. I understand having short staff, but kindness goes a long way and maybe communicate with your customers and say "hey thanks for your patience we are a litter short staffed and we appreciate your patience".