My wife and I have been coming here since they opened and love their coffee and staff. They have gone through several rounds of employees so sometimes you have to be a little patient during training periods, but everyone has always been super nice, especially the current staff. We've never had a bad experience and if you don't like your drink they are happy to remake it or give you something different. This morning my wife brought home a couple iced coffees that tasted off. She sent me to go return them for new ones and as always they were very nice and remade them. Sometimes there is a long wait, but it's no different than any other coffee shop we've ever been to.