HIRE THESE GUYS!!!!! Seriously, after several phone calls to other companies and Home Depot, I can only say WOW! Great customer service, a ton of knowledge and the most reasonable price by a licensed contractor. After diagnosing my problem over the phone, Charlie was on time, very professional and gave me the bad news gently...my bottom element had corroded to the point where a new heater was needed. He showed me the part and was able to fit me in the next morning for a replacement heater. He also took the time to show me how to prevent future problems in the future. Terrific company, worth waiting for if you're in need of service.