Our hot water heater went out Friday night before Easter. AHS assigned them for the repair. Jesse came out Saturday late morning. He took our old one out and put in for a new one. We had hot water back on Tuesday. Jesse did a great job. No other out of pocket costs other than our AHS service call fee. Everyone was very professional and nice from the lady who booked our appointment to Jesse, the guy who came to fix it. AHS got it right. Highly recommend.