The food is great. The way they process the customers in line is sorely lacking. If you are hungry, pack your patience. I was 10th in line and waited over 30 minutes. The food is already cooked and the orders just needf to be packaged. That's way too long to wait. When you are waiting outside for room to become available in the building, make sure you get a order ticket or the apple cart is upset. The girl writing out the order tickets outside, gave me a menu and never came back to me. When I was able to enter the building I was asked 3 times if I stood in line. Of course I waited in line. I found that more than annoying. I'll go back when I don't want to grill my own dinner. My BBQ is off the hook but iit's time I don't necessarily have. Hope they get the kinks worked out in their customer service because the food is very good.