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  • Night crew messes up. 2 orders last week, no apologies. Had to come back 2nd time for a sandwich not in my bag. Manager nonchalantly says "cuz its sittin over there". Puts it in a bag and shuts the window. Service with a smile right? Complained on their survey both times as they have a "arbyswemakeitright" sticker on their window and its on the receipt and bag. Not even a reply, sorry, nor kick in the nuts.
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