Bought thousands of dollars worth of high end carpet for my home. Install was just ok, they had to come back and redo my master bedroom because they laid a piece of carpet in the wrong direction. Stop skimping, follow the arrows on the roll! Went back to see about getting a piece of carpet bound. First I couldn't find anyone, and when I finally did, she was with someone. After the couple left, we told her what we wanted and told her we were going to look at some samples. Quite a bit of time went by, so we went looking for her, and she was on the phone. We waited again for her to finish and another person came in and she helped them instead, telling us they had an appointment! We were mad so we left. Nice customer service!