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  • Really disappointed with the overall Customer Service (or lack there of) at this store. I'm a very strong proponent of supporting smaller local stores rather than the big box stores, so I am always looking for boutique shops to give my business to. With the purpose of looking specifically for puzzles, we found this store, highly rated by Yelp. Upon entering, one of the staff (possibly the owner) was far more concerned with keeping the store dry (as it was raining outside) than to help us in any way. Even when we asked for help in finding puzzles, we were completely ignored. We didn't think too much of it, and found the section we were looking for. They actually have one of the largest puzzle selections I've seen thus far, but we didn't find anything that caught our eye. The shop itself is very quaint and cute, so we decided to take a Snapchat of the store to share to our friends this local business. However, the second the owner saw us taking a picture, she ran towards us and, in the rudest way possible, yelled at us to stop taking photos, repeatedly telling us to "delete it, delete it, delete it". Of course we obliged, and quickly put the phone away. We thought that we had missed some posted sign about no photos, but looking around, we noticed that there were not signs in the store stated that pictures cannot be taken. Moreover, we did not intend any malice by taking a quick snap, in fact, we were hoping to promote the store. Also, when telling us to delete the photos, the staff/owner never said 'please', nor explain to us the store policy with regards to photos. I don't expect too much from a store, but I appreciate friendly service. Overall, this store does seem to have an amazing selection of products, from toys to puzzles to games, but the experience with this owner has left a terrible taste in my mouth and I would never recommend this store to anyone, nor would I ever return to give them my business. I am fairly easy going and never go online to simply posts negative reviews for anything, but when I am treated like some sort of theft in a store, I take it with great offence and would ensure others do not experience the same treatment.
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