When I first moved here, I lost my Nook charger in the move. I went to Barnes and Noble to find a replacement. It was very busy, but the nice, young man that helped me was very patient and didn't seem annoyed to help me find a replacement charger. He went in the back and said he didn't have any chargers in that back for that specific model, but that he would be happy to order me one. He then paused in thought and pulled out a charger from a black basket under his desk. He told me that it was a spare that they used at the bookstore and that I could just have it. That was unbelievably kind! It was a long time ago when this happened and I didn't want to get him in trouble in case that was against protocol, so I waited to post this. It has always stuck out in my mind as one of my best customer experiences I have encountered and he definitely deserves credit for his kindness. I moved from Chandler, but I will make the longer trip to go to this Barnes and Nobles because of the customer service I received.