I am a long time customer. Last year we went every day for the summer with the monthly pass which is no longer available now and we learned to secure our valubles in the lockers but last Saturday I took my younger son from 9-12pm and locked his phone in the locker and someone took his Mophie battery but left his phone we were very upset so we tried to cancel his b-day party we had scheduled for the next day and they told us that the $75 deposit was non-refundable so we went ahead with the party but from now on we will be avoiding this place because of the problems. Management did not offer any discount for this costly theft.