Usual scenario. 10 people waiting in line at the service window, wondering if a staff member is actually going to open it only to disappear again for 5 minutes while she works on a consumer need.
15 people waiting in line for the counter. Only two clerks at the counter who are as slow as molasses.
1 lady complaining to the floating clerk and asking to see a supervisor who is told to wait by the office door. Nobody come to help her so now she still has to complain even louder now.
Poor management. Under staffing. Tenure laziness.