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  • Ice man was called out to diagnose and fix my AC by my home warranty company, because they specifically told my AC company that they could repair ductless mini split systems. When the Iceman tech arrived the first thing he said is that he can't fix mini split systems, but he'll look at it. He left saying that it's a circuit issue and perhaps a coolant issue and that I should receive a call the next day about how long it will take to get a replacement part and if my warranty company would cover it. Before leaving he said it shouldn't be a problem getting it covered because he asked someone within his organization if it was covered before he came out and she said it was. I waited 3 days and still didn't receive a call from Iceman. I called my home warranty company, they said it was covered and they would get Iceman on the case. I still never heard back from Iceman so I called them later that day. They said, despite the fact that I have 'printed proof' that the repair is covered, that they couldn't fix it. I then said let's pretent it wasn't covered ,would they still be interested in fixing my AC. They said 'no, not really' and remained silent until I hung up on them. This is by far one of the worst AC repair experiences I've had in my life. As if dealing with the home warranty company isn't difficult enough, with repair people like this who needs enemies!
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