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  • Horrible experience that will only end in major losses! Purchased a 2018 trailer back in Late October 2017. Fresh off the truck. Had problems with it from day 1. Firstly the sales experience was a breeze. We knew what we wanted. After the sales person handed us off to finish up the the paperwork and collect the rest of the cash our experience went way down hill. We got the keys to our coach and spent the next 4 days trying to get a technician to make some repairs and answer questions. JWRV boast about their "free schooling". It's a load of bull. You get a 5m walk through and like I said... spend several days chasing someone down to follow up with. We were delivered to our destination over a day late. When the transporter unhitched the coach, he rolled the front driver side stabilized jack. Shortly after that we realized our water heater was not working properly and we called into Service. We were told by a JWRV technician and Salesperson that the circuit board on these coaches was a re-call. Bad news! After multiple service calls, a full replacement of the suburban water heater, swapping out the LP Regulator and some other tweaks, JWRV FAILED to FIX any of the issues our lemon had. We even had to deal with the constant smell of UN BURNED Propane INSIDE the coach! The issues I have written about are just to name a few. We had multiple conversations with Ken in the service department who tries very hard not to be condescending, but doesn't quiet pull it off. And watch out for his long stories used for distraction and to deliver little life lessons on how to "settle" for the lemon they sold you. Ken will also let you know that he has about 100 other people ahead of you on the lot in need of service, and that in all his years of service, no one has ever been made whole in a situation like ours. All of this has been a series of unfortunate events that should have been resolved immediately by This establishment. Instead the management at JWRV chose to take the low road run around approach. I do NOT recommend being your business here to them. I recommend purchasing used, from anywhere else. Don't be fooled by the promise of warranty work because they have no problem adding you to their list of coaches to fix. The owner directly stated that "when you purchase from them, you should plan to make repairs immediately". Check out the other JWRV reviews I have left for more details on our lemon and experience with the dealer.
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