I had my hair done by Ashley. She did a beautiful job with my cut and color and I was really happy with the aesthetic results. I also got tons of compliments on my hair! Unfortunately, I was blindsided by the cost, which ended up being almost double what I was initially quoted over the phone because some additional things were done that I didn't know would cost extra (ex: gloss). I wish these things were discussed with me before the service. It was especially unfortunate because it was right around Christmas and being a student with a small budget, that was money I had planned on spending on gifts. I've tried calling the salon to discuss this a few times, and was told that somebody will call me back, which hasn't happened. Also, my hair seems to have been overprocessed because I have a lot of breakage starting around where my hair was lightened, which isn't typical for me as someone with thicker hair.