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  • I completely understand previous post's (Eve M) frustration. The man's name is Normand and he is the husband of the owner and has ZERO service skills. I purchased my dress last year and had a small alteration done. I received a fixed price for the alterations (straps and sides). I only removed the straps for now. When I went to pick up the dress, Normand told me that the sides were taken in. The dress was already small and the seamstress hadn't even taken my measurements to take the sides in! He then proceeded to tell me that because the sides were already taken in, I would have to pay for more alterations. So the dress was already small and now it's even smaller. I did NOT ask nor was I measured to make it smaller.. and now I have to pay for their mistake. We also had to push the wedding date a year because there was a death in the family and when I told Normand that the wedding date is far, he said "you should have waited to do the alterations closer to your wedding date." LISTEN, YOU IDIOT! None of us can foresee death so shut your mouth. Normand is really a very big problem to the business. Chantal (owner) is a doll but Normand can really ruin the once in a lifetime experience brides have. He's a sour businessman and does not seem to understand his clients and the industry he's in. Chantal, if you see this-- he's the reason for the bad reviews. If you want you business to run smoothly, Normand does not belong there. I know many people who are getting married and I would think twice before referring them to Vezina because of him.
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