We specifically chose this place to file our taxes as a married couple because they said repeatedly over the phone I won't have to mail my original ID (I need it for travel). We verified it with them several times and they acknowledged REPEATEDLY that they would be able to certify a copy so that I didn't have to mail the original. Yet, when we came by for our appointment they told us I would have to send the original and they can't certify a copy. So basically they're saying they're gonna charge $150 to mail an envelope. Thank you, we can do that ourselves. What exactly are they getting paid for? And why say they can certify a copy of my ID over the phone several times when they can't actually do that? Thanks for wasting our time.