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  • Went in here last Wednesday to deposit a check for my fiance. Because my name wasn't on her account, Stepheny (the teller) confiscated her card and said my fiance would have to come in and pick it up. This didn't irritate me but the way she acted, her tone of voice, her facial expression and went about it did. I understand she is just doing her job but a nicer explanation and maybe a friendly smile would have made the situation less irritating. It doesn't end there though! My fiance and I went in on Friday to pick up the card and waited in a 15 minute line to get up to Stepheny (just my luck), I stayed quiet the whole time as my fiance was obviously irritated that there was a long line with only one teller and a banker sitting at his desk doing nothing. We we finally got to the front of the line Stepheny informed us that we would have to see the banker to get her card back. We went to the lazy banker sitting in his chair (while there still was a line of people waiting behind us) and finally get her card but for some reason we have to take the card and her ID to Stepheny to get the card released to us. WTF is this maddness? The kicker to all of is the banker uses a drug analogy to explain why they had to confiscate the card. You see, I could be trying to purchase Extasy and come in and deposit money into my drug dealers account then go pick up my E. OK bud, thanks for the real world example...way to keep it professional. Wonder if you would tell my grandpa the same story.
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