I made an appointment on 2 separate occasions for a wax. Once I was running 15 minutes late and was told I had to re-schedule. The second time, I was on time but had to wait over 20 minutes.
I was disappointed to find the waxing table covered in removed hairs which was very unsanitary. The aesthetician did not seem comfortable in her surroundings. She even advised that I shave in-between waxing which is not advised because it makes waxing more painful and is not advised by most aestheticians. I was disappointed in the quality as many hair were left (and I hadn't waxed since February so it seemed ridiculous) and many spots were not done.
To my greatest horror, the price quoted on their website was outdated and I paid $50 for a wax that costs only $40 in the top New York salons. I'd not recommend this salon for hair removal services.