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  • Don't get me wrong, I love canes the food is delicious. Its mainly the customer service, I ordered the box combo with an extra toast aside instead of coleslaw and i also ordered the sandwich combo with canes sauce and toast aside. While ordering the girl is taking our order through the drive thru and while my bf is telling her the order you can hear male voice yelling on the background at the same time as the girl is taking our order. She repeats what we wanted, everything seemed to be ok, that guy on background did bother me because my bf had to repeat himself. I was already iffy once I heard the guy, anyways we go to the first window to pay and the girl at the window also repeats the order and I tell my boyfriend she didn't mention the toast or canes sauce on my order. So he tells her and she says that will be 1$ extra, she already had run my card too! So there goes another transaction. And I'm thinking fine, I'll get my toast and sauce.. ok.. we get home to find no toast for me, just one sauce and my bf did get his extra toast. I'm pretty upset, I didn't check the food at that moment because we let them know at the window and it was paid for already, I trusted them. My sandwich combo also always has canes sauce on the buns, well guess what. It didn't have any at all! The chicken fingers seemed to be dry due to that. For future reference the workers should pay more attention to what people are ordering.
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