| rev:text
| - My review is based on my experience? with the party planning/hosting of this place.
A month before my daughter's birthday party, my little family and I went inside to check it out and ask some questions. We have been there before but never inquired about parties. SISSY was kind enough to show us prices and answer any questions we had. One thing she mentioned, was that we had to book our party soon, as they get very busy on the weekends. I booked my child's party January 13th online. When you book a party, It tells you to wait for a confirmation e-mail. I waited for 2 days, and I didn't receive any confirmation e-mail. I called every day, and once I even spoke to someone and they said she would confirm my party, and that I WAS NOT supposed to receive an email for confirmation. Thinking that the party for Feb 11 was all set, I tried to put my guest list in and again it said that my party was not confirmed. I tried calling them for about a week and a half, with no answer?. I left voicemails? and called multiple times and I even went there after work to see what was going on with my party. Just when we were ready to call it quits and cancel, Amanda called us and gave us peace of mind that the party was going to go on without a problem. It was truly a stress to get a reply from them. After I spoke with Amanda on Jan 31st, we would e-mail back and forth regarding the upcoming? party. With just 1 week and 1/2 away, we were able to give them details regarding? food and other things we needed for that day. We added extra food the Thursday before the party when we dropped off the decorations. When we first toured with Sissy, she gave us a brochure with pictures on the front of prior parties and decorations, I mentioned to her that we wanted to have an arch of balloons at our party as well (like a picture on the brochure), and she said that they could absolutely accommodate? with that. The Thursday? before the party, I again mentioned to Sissy that we brought the balloons and things for the arch and she said we had to go it ourselves? because they charge $1 to blow up any kind of balloons, not just helium. A great detail she forgot to mention the time we toured their playground.
The day of the party, everything seemed to be going smooth, until we checked in, entered the room and spoke to the party host. One of the main reasons we got the rooms that we did (the first 2 rooms) was because Sissy mentioned that we can play Netflix? and put the Trolls movie on. Come to find out, they didn't have wi-fi and we can't play Netflix. One of my guests had to figure out how to connect her phone to the television in order to play the movie. We were allowed to go in our room 20 minutes before our party started (rooms were booked from 7:30 PM- 9:30 PM). Our party host did a great job with the decorations, and the cake was to die for! The food is soo good! Although, we had yet another miscommunication and they didn't add the food from the previous? mentioned Thursday?, So I had to get out of my party and go pay for 3 pizzas and 1 tray of sandwiches, $113 more. To be honest, I was irritated, but we were already there and we were expecting more people so I had to do it. The staff just kept saying sorry, but didn't offer anything else but that. We liked our party host and she did a good job, but a suggestion for any future parties: If a party is more that one room you should consider having 2 party hosts as one can be overhemled by everything needed. We were the only party booked in a room the day for that time. One of the main selling points for us was that they would handle everything and we could enjoy the party, but at least for me, that was not the case. I wouldn't come back to book a party anytime soon, but I would definetly come back to play and eat here. Highly recommend the pesto alfredo, the BLT on croissant, the pizza, and if you can, get the cake made here! The children enjoyed it and we got to see Juju (the panda mascot).
I would say for over $1,000+ spent for a deluxe package was not worth so much miscommunication and stress,. They do a great job but you have to be on them. I feel like I was too trusting in what I was initially told, so I wasn't worried about it too much until everything started to go downhill.
I will add names of party host and chef later, I am currently waiting for an e-mail from Amanda with details.
|
![[RDF Data]](/fct/images/sw-rdf-blue.png)
![[cxml]](/fct/images/cxml_doc.png)
![[csv]](/fct/images/csv_doc.png)
![[text]](/fct/images/ntriples_doc.png)
![[turtle]](/fct/images/n3turtle_doc.png)
![[ld+json]](/fct/images/jsonld_doc.png)
![[rdf+json]](/fct/images/json_doc.png)
![[rdf+xml]](/fct/images/xml_doc.png)
![[atom+xml]](/fct/images/atom_doc.png)
![[html]](/fct/images/html_doc.png)