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| - This is the second time I got my drive thru order incorrect. The first time, they offered to replace the entire order. I thought that was very kind of them even though it was only a part of my order that was incorrect. I ordered an 1 extra cane sauce and 3 chicken fingers alongside my sandwich combo. It is partly my fault for not checking before I leave the drive thru, but if you purchase something from an esteemed establishment, you would expect everything you ordered would be in the bag. When I got home, I open the box of extra fingers for my nephew and there it was-- 3 cane sauce and 1 chicken finger. I called the location and Heather was real nice about it. I decide to go back a few days later to claim my complimentary meal for my incorrect order. I stay in the drive thru line while they check if my complaint is legit. The manager, didn't catch his name but this was in the late evening, gave me some attitude because of what Heather told me about comping my meal. No apology. Just attitude I didn't ask for. Pretty sure I did not order a feisty manager for your staff's mistake, little guy.
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This second time, not even that far between (I come here often ), I order the same thing. Same exact order. Sandwich combo + 1 extra cane sauce + 3 fingers. I get home, and there's 1 sauce and 1 finger. Can't be real right? I took a picture and sent it to my brother and he just laughs! I called and spoke to a Derek. I tell Derek what happens and he asks for the rest of my order. My order is pretty specific because I ask for extra lettuce in my sandwich. He places me on hold to check what happened. Whoever put the order together claimed to put 3 fingers in the box. Derek says, "It must have gotten switched around. They remember your order specifically because of the extra lettuce and putting 3 fingers in the box." Judging from the rest of these reviews, Derek, your location is notorious for getting orders incorrect, leaving out the toast, and misunderstanding orders in the line. I told him, "Do you suppose they just fell out of the sealed box and out of the plastic bag that it's in?!" I think he sensed the sarcasm and said he would gladly replace the missing fingers.
Think I'd rather drive a couple more minutes down the road to Chick-Fil-A where my chicken craving being fulfilled is their pleasure.
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