Horrible, horrible, HORRIBLE customer service!!
I cannot stress how poor the customer service is at this location. I feel like repeating the word horrible three times isn't enough, so I've compiled a brief list of synonyms:
- Disappointed
- Irritated
- Annoyed
- Disaster-struck
- Waste of time
- Bad experience
All those words describe how I felt after leaving this store. I decided to "quickly" stop by Staples on my lunch break to pick up a few back-to-school supplies for the upcoming semester.
Upon entering the store I could not find what I was looking for, so after 5-10 minutes of awkward walking up and down the aisles I finally found someone. Luckily the one guy working there (not the manager because he had no idea) was able to help me find what I was looking for. Then I get to the cash register and I mention that I received a flyer which said something along the lines of: Show your student ID and receive 10% off your purchase. I thought perfect, I need to save every penny I can but the woman at the cash register had no idea what I was talking about. So the store manager comes and my transaction gets put on hold. After 10-15 minutes of waiting at the register while other people are being served the manager tells me that he can't find the coupon online. I was like "well it's not a coupon, it's a flyer. The flyer says that all I need to do is show my student ID".
But he would not give me the 10% student discount. He wasn't even able to offer me any compensation whatsoever. There was apparently nothing he could do. WTF? How can Staples be offering promotions and the people working the stores have no idea? Whatever, if they were at least nice to me I would have purchased my supplies regardless but the manager was so friggin rude. I left the store pissed off and without buying anything.
They just lost a purchase and a customer. I am never going back to that particular location again. I recommend going somewhere else to buy your supplies unless you are okay with being treated poorly and don't care about having your time wasted.