This place is the ultimate relaxing experience. While waiting you can have some of their amazing tea blends (always something new and yummy - they have a whole wall of teas you can try and take home) and listen to ultra chill music in a laid back setting to start your journey of relaxation.
The therapists are fantastic and have a lot of different massages available to choose from. Their therapists seem well trained, I've maybe had a mediocre massage once or twice the whole time (while I was trying to scout out my regular therapist), but otherwise, amazing massages with the right pressure and speed. Overall, I'm in love with this place and highly recommend it. If you're a regular, sign up for club urbana, I've been a regular since I moved to Charlotte!