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  • Worst airline ever. I've always flown with either Delta or American Airlines and have never had a problem from point of purchase to the point of return, so I was expecting the same thing when I purchased my tickets on line for Spirit. I had to catch an 8am flight so I arrived at the airport at 7am. The first thing I noticed was that they had no designated kiosks to print off your boarding pass. I remembered from prior visits to that airport that they had general kiosks scattered around the place. I typed my information in and after it showed me all my flight details, when it came time to print, received the message "error, please see an agent for assistance. I tried again at that kiosk but got the same response as my result. I then had to wait in literally the longest line I could see to talk to a Spirit representative. I didn't make it to the front desk until 7:46..keep in mind I got there at 7am and my flight was at 8am. The lady told me I was too late, but she called upstairs and turns out they didn't even start boarding yet. That was cool for me in this case but overall, that's pretty unprofessional of the airline. I did end up making this flight because they didn't even start boarding until 8:30. I found out why they don't have kiosks though. They make you talk to the representative so they can charge you an extra $40 for your CARRY-ON! No other airline has ever made me pay for my carry-on. I was shocked when she hit me up for it. I ended up spending an extra $80 since I was going round trip on this airline. The only reason I took Spirit airline was because the tickets were cheap. Had I known that they were going to tag close to another $100 in hidden fees on, I would have just bought the more expensive ticket from a trusted airline. I will say that the flight itself was the most turbulent-less flight I've ever been on, but all the other chaos you have to deal with before even getting on the plane doesn't make up for the smooth ride.
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