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  • I love Dave & Busters but this particular location was subpar. My family and I visited this location on Labor Day around 6ish. There were several empty tables so not too busy. I asked the hostess to be seated and she stated that they were down a few servers and that there would be a wait. I said that's fine and asked to put my name down. She then told me that they weren't taking names and that I needed to come back in 10 minutes...mind you there were several other people behind me. I asked how will I know if a table is ready...she began to explain that the manager told them not to put down any names. What kind of sense does that make! I was so irritated that I had to walk away. Mind you I have no issue with waiting and I totally understand the staffing issue but to tell me to just come back is just plain poor customer service. I was livid! As I waited for my husband to come in from parking the car to decide what we were going to do a manager came up to assist the hostess with something else and I snagged him and I spoke with him about the seating issue. He immediately found us a table but it was obvious that the server was not pleased. At this point I was ready to leave...I understand that the server was ticked off because of the managers call and I didn't want to deal with bad service. But we were all starving and my kids were excited about being at Dave & Busters. So we ended up being seated. The server ended being great despite her disposition when were being seated. Our food was good too. My kids enjoyed themselves. Overall the experience was decent except for the beginning.
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