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  • Are you KIDDING me? I order an extra hot 2 pump Classic latte (see image) and I get a latte with Chai flavoring instead??? The handwriting for the Order, in my opinion, is clear, you be the judge... At least service was fast. The woman who took my order was nice but the blonde 30-40 y/o with the ponytail making my coffee....shame on you. I have been a Gold member since 2013 and Never in Many states, innumerable different locations have I ever experienced this faux pas. Can I have my $4.51 back? I can respect a mistake but not something that is utterly disgusting. *******Received this Response from Starbucks******** Hi Leah, Thank you for contacting Starbucks. I just finished reading your email and appreciate you taking the time to share your concerns with us. I am sorry to learn of the disappointing experience you had when you ordered a Grande Latte. I can understand your frustration that you received a drink with Chai flavoring instead. I want to make this right for you, so I will share your experience with the Phoenix, AZ store to make sure we are consistently serving you the best beverages every time you visit. My apologies for any inconvenience this caused, Leah. I would also like to invite you back for a better experience so I am crediting your Starbucks Card ending in 8440 with $10. The funds are available immediately for your use. If you do not see the credit, please tap or click "Check Balance" to ensure you are viewing your most current balance. I know this is not why you wrote us, but I recognize how disappointing it was for you. We appreciate your loyalty as a customer. Thanks for giving us the opportunity to fix something that went wrong. Sincerely, Lauri C. customer service ^^^^^^^^^^^^^^^^^ Thank you thank you thank you!!!!!
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