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| - I wanted to open a second chequing account before an upcoming holiday as I will be visiting places where my cards and account info could likely become compromised. The extent of my decision-making about where to open the account went like this: "Well, I need to get some groceries too, and HSBC is beside Safeway, so I'll open an account there."
I got to work early on Friday so that I could leave early too, and quickly drove to the HSBC Crowfoot branch yesterday. I arrived at about 3:05, almost a full hour before the bank was to close. I couldn't believe the branch was even open. The "information desk" was closed and unstaffed. There were three women working behind the main desk, but none were helping customers. I waited. I waited some more. The person in front of me waited. Finally, the woman in front of me was helped. I waited some more. The other two employees talked to one another and looked at papers. I waited some more. Finally one of the women called me over and asked how she could help. I said I wanted to open an account. Her response? "Well, we might have someone who can help you. On Tuesday. Maybe." I asked how long it would take to get a debit card after I opened an account, and she told me it would be THREE WEEKS.
The bank looked empty, they kept the customers waiting way too long, they couldn't open an account until Tuesday and it would be three weeks to get my debit card? Adios, HSBC. I thanked them, told them honestly I would need to visit a different bank, walked out the door, looked around the area, could see tons of other banks and walked my pretty little wallet over to BMO.
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