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  • It amazes me that this spa runs at all! I know it is not the hotle's fault per SE, but when the concierge say they send most hotel guests to other hotel spas, possibly an issue? On previous visits, the shame is the technicians and treatments are quite good. It is te common areas that need work, and more so than anything else, the management and admin team. On this third attempt at a visit, we tried for nearly half an hour to book something in person. There were four of us I total, and we trid to book various combinations of treatments - FAIL. After confirming three different times, back of oh on the phone, calling a manager etc., none of the apparent available times were actually available. What a complete waste of time! When I mentioned to e hotel concierge, some credit for one of the spa managers trying to reach me, but completely missing the point on appointment times and fiascos. Perhaps it is their computer system or incompetent staff? We are trying to schedule massages et al., not brain surgery. Highly recommend Bellagio, have heard good things about Caesars. This place is an embarassment to the Canyon Ranch name and the hotels. I her great things about the gym and classes, just be very patient about trying to book or check in. My last comment is while the common co-Ed areas are awesome, basic maintenance and sanitation were not being followed on our previous visits. Tiles were coming off and missing, mold and fungus along the caulking etc., yuck. What happens in Vegas stays in Vegas? Not if you get a fungal infection it doesn't....
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