| rev:text
| - I am not happy!
Here is a not so nice update to my review. I want to preface that this review is not about the food, but about the management.
You see I come to this resteraunt quite frequently. Tonight was my last time.
Sadly, a server inadvertently spilled a tray of iced tea all over my husband. Believe me, I used to to be a server so I completely get that this sort of thing happens and that it is an accident. I'm not blaming the server. It was how the entire incident was handled afterwards.
After my husband had several iced teas spilled on him, he was soaked. We were on our way to a Cavs game and now he was completely drenched. He would be destine to remain that way for several hours. Imagine sitting in a wet shirt and pants for an evening. To make matters worse, he had a pretty expensive shirt on. Not just a run of the mill shirt, but one from the fancy French house of Hermes. A gift from me that he is wearing for the first time. This concerned me because tea does stain. I am not sure if it will come clean, as its cashmere. Dry clean only. We are potentially out a VERY expensive shirt that may not be able to be worn again.
The server was apologetic, and then pipes up, "at least it's not wine," His opinion was totally not helpful.
While I tried to help my husband clean himself off, an argument between us began. Without getting into details about that... I'll just say it was about the fact that he was soaked. Dinner was silent. My husband and I are fighting and the kids are on edge. My husband is wet and I'm totally mad. Not my idea of a nice family dinner.
Finally my husband decided to leave the table to buy a Cavs shirt off the street. At least the top of him could be dry. He is missing for 15-20 minutes of our meal. He spends $27.00 for a new shirt.
Our meal is in silence. We finish our awkward meal and ask for the check.
At this point the check arrives, it is more than $200. My husbands mood escalates. To this point, nobody from management had even come to check on the situation. Other than the server, there were no apologies or acknowledgment that our dinner and probably our evening were ruined. We have a damaged expensive shirt, spent $27.00 on a new one and now are spending another $200 plus tip for a dinner that my husband missed half of because be left to buy a new shirt.
I ask my husband to allow me to talk to management and explain how we feel. All I can say is "wow!" I'm not a pain in the butt customer. I like to give people a chance, so I proceeded to explain how our evening went.
When I mentioned that my husband had a tray of drinks spilled on him, he responds, "oh yeah, I heard about that." Really? You heard about that and never said a word to us at the table? As I continued to explain more, I defiantly got the idea that this guy could care less.
I told/showed him the expensive shirt, he says, "I'm not up on my fashion labels. I don't know what that shirt is."
I tell him that the tea may stain, he says, "I doubt that!"
I tell him my husband went to buy a shirt, he says, "oh."
I finally asked, "can you at least take care of this?" I handed him the charge slip for the $27.00 shirt, he chuckles, "oh, sure I'll get this from petty cash." It was almost chastising, as if I was wrong to ask for the money for the shirt. I thought to myself, this guy outright doesn't care. He proceeds to run and grab me $27.00. At no point does this guy say sorry, or offer me anything else.
Truthfully, considering how bad of a time we had at Chinato, and how bad my evening was about to be, I expected a little more than a $27.00 refund.
At no point did this manager ask for my name. I think this might be handy, just in case I call you about this incident.
At no point did this manager give me his card or even offer up his name. During our conversation, he was clearly too busy and uninterested in taking to me.
Did you file an incident report? Will anyone even remember that this occurred?
I'm a middle aged women with a decent amount of life experience. This is customer service 101.
To the management of Chinato, I have no idea if you even read these reviews. I would like you to know that you get your last $200 from me tonight.
Yes, I think someone in management should have acknowledged the incident. I do believe I should have been offered something, even desert or a glass of wine... Something for the inconvenience.
Instead you decided you didn't care, were far too busy, or you lack complete common sense. I even came to you for the opportunity to make it right, you didn't. Congratulations, your superb management skills lost you a customer.
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