Came in with a party of 8 with 5 being children a a couple teenagers. Just wanted a night out with the kids and the sister in-laws. Not only are the host upfront not the most welcoming but so is the rest of their staff. It's really hard to find good service now we live in a city that constantly deals with guest service and yet it's always a fail to walk out of a restaurant feeling welcomed.
I understand happy hour probably isn't TE ideal time to get full service but it doesn't give anyone the right to lose their manners. Not 1 excuse me, thank you or anything came from our server Carl. From snatching the menus to throwing down the straws and that face he would make as we placed our orders was just completely unprofessional. Since we had the kids with us I stepped away from the table to contact a manager.
When I approached the hostess stand the gentlemen at the stand was assisting other guest. A lady walked up with another unwelcoming look on her face I approached her in regards to speaking with a manager. When the manager arrived I informed him on the service, he was apologetic and took 2 kids meals and our desert off the bill.
The happy hour is well worth it. The food is good and the portions are great! Not to mention the delicious raspberry beer.