Overall: their staff have been inadequately trained regarding their customer service and smart serve training
To begin, servers Nate and Hanna did as best they could.
Spent the better part of the day with a friend to catch up. While we ate, drank and talked our server told us to slow down on drinks as we were going to get cut off.... We were having approx. one drink an hour with food.... Our server didn't want to cut us off (she knew we were fine) the bartender (Liz) did, who had never met us.
I approached her and she said it was from past patrons who had gotten into their cars after drinking there...neither of us had driven there... They lack the capacity to use their smart serve (I'm a bartender also) and intelligence; it was distasteful.
Another friend who joined us also said he was cut off after a few beers within a respectable amount of time.
The staff cannot defend their patrons with the bartender and at least the bartender Liz cannot adequately assess customers using her smart serve. She's overserved in the past and now does not adequately assess her new patrons. Franchise establishment or not their staff are not adequately trained.