As part of my rental agreement I had to get the carpet professionally cleaned at my old apartment. After doing a little research for a company with decent prices and good reviews, I decided to go with Personal Touch. Honestly ecofriendliness wasn't a concern and I don't have any known sensitivities to cleaners, but I was informed by the property managers that the person moving in after me was sensitive to certain things. I gave them the info for Personal Touch and I guess they checked out. I don't know exactly what they were looking for but just an fyi for other people who are sensitive that this may be a good option. They quoted me something like $79 as a special offer going on at the time. Sweet price!
I believe a day or so in advance they called to confirm my appointment and price, and said that since they had changed computer systems they did not have my original quote. They gave me the price of about $109, and honestly I knew that it had been lower, but I was in the middle of moving and not willing to dig everywhere to find that quote. It wasn't a huge price difference but the principle of it slightly irritated me. Oh well.
The day came and the gentleman showed up a bit early, and told me it would be about 1 hour to clean my 1 bedroom, roughly 700 square foot apartment. I left and came back about 45 min later to find him finishing up. The carpet looked great, even though he had told me it was very lightly soiled, and he said it would take x amount of time to dry and gave me plastic covers for my shoes.
Overall the service was great, both in customer service and the actual job. The price thing was a bit of a peeve but the service was very friendly both over the phone and in person. I would use them again and have my quoted price handy next time!