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  • Came here for lunch a little while ago with my mother who was visiting from out of town, the service was absolutely horrible. Whom I assume to be the manager due to his attire, was the one in which seated us at a comfy booth, he did not say one word on the way to the table (simply doing the two finger peace sign to check that it was just us two dining for the afternoon as we arrived at the front door). I have never waited so long to simply have a server come over, as we actually ended up timing it because it became that absurd, it took the server 20-25 MINUTES to even come over to our table to greet us. We ordered and the food was out shortly, as my mother ordered the Montreal smoked meat sandwich (as it is her favourite anywhere we go), there was something quite rancid tasting about the meat, it had an odd smell and colour to the meat, as we were already in a rush from waiting so long for service we wouldn't have had time to choose another menu item/send it back, but that would not have mattered since our server did not come by once to check on how the food was. As we waiting for another lengthy period of time (no server was even passing through the dining room this entire time) the sandwich was left there with two single bites taken out of it, with no questions as to how it was and why we didn't eat it, she quickly scurried away to get the check. Overall it was like a long horrendous nightmare and I am very disappointed in the Boston Pizza brand. Not going to be going to this location again.
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