Bad, rude and racist service at the ticket window from an employee that told us "we couldn't return movie tickets." Then the supervisor comes and say's "that the transaction never got charged on our gift card and the money couldn't be put back on it anyway" They eventually gave us "free tickets" for the trouble with a bad attitude. After the movie was done, I went on my phone and screen shot a picture of the transaction that they did in fact charged us with the wrong amount to it, so that I could show them that they were wrong and that on top of their horrible service and bad attitudes, they "free movie tickets" they gave us weren't free and we were still over charged. It's sad how horrible the service and management has gone down here since AMC took over this place. A bad service experience has completely changed my mind about this location being my favorite movie theater. Never again.