Ok, we love their pizza but the customer experience for a to-go order is essentially like playing the slots in Vegas. First time ever calling in a pizza order. Started at 6:10pm, now it's 6:25 and I am on hold on both land line and cell. Initially the automated system said I was #1 in the queue. Then someone picked up the line and disconnected. Called back and now I am #5. Waited and when answered asked for a manager. Janelle spoke to me and was attentive. Advised her of the situation and she said they had just switched over to new phone system because previously customers would get buzy signal. Told her 2x's when I had tried back it told me all lines buzy and sent me to voicemail. After she advised the wait time for the order was 45min. we passed and opted for the competition. Obviously they have enough customers.