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| - 6/2/13 4AM dehydrated and tired from partying. Walked up to the cafe, no line. Stood there aimlessly as the servers walked about without giving us any direction in how to get service. Sat ourselves (party of 7) in a section that was closed since there weren't any open, clean tables that were ready for us. Sat there for 10 minutes, and realized no one was going to come our way. Hailed down a server walking past us who was happy to take our order. The only downfall was that I suppose he was in a hurry to do whatever he was on his way to the kitchen to do in the first place prior to us hailing him down, so he didn't stay to hear the rest of our order. I'll give him a benefit of a doubt- perhaps he thought we were finished ordering? But after seeing another table who sat after us receive their water before we did, I thought I needed to speak to a manager. I walked up to the bar and the bartender said he would get the manager. After 5 minutes of standing I decided I'd wait for this "manager" at my table. Our order of 6 tacos and 2 margaritas arrived and still no manager. Finished the meal and still no manager.
#1. All servers should acknowledge guests.
#2. I don't care if someone's not sitting in a "section" or your section. Eventually there has to be communication between the servers and or management as to who's going to take the party.
#3. You're always going to get customers who aren't sober. It's not an excuse, but it is true. I understand that one of our members was out of it, but don't walk away without completing the order. If anything call management to deal with the individual. If they see fit, they'll ask them to leave and trouble will go away. In our case, I believe the server was just being impatient.
#4. Managers, where the heck are you? Your server's service is a direct reflection of you. In fact, I almost can't blame them for not knowing to how to greet customers, and serve patiently and serve fast- you didn't even show your face! WTF.
As for the food? It was alright. I mean what do you expect from $2 tacos?
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