Had a 10 a.m. Appointment & it's almost 10:15 a.m. & the nail tech is MIA... The front desk person was on the phone forever trying to accommodate a client whilst there were three of us that needed to be helped too. The nail tech apparently was a no show and they had to reschedule my appointment for later in the afternoon. Since Scottsdale Fashion Square was right across the street, it was not a big deal. I had a Groupon for a mani/pedi and the nail tech was quick and efficient, knew what he was doing. Nail polish color choices were adequate, place was slightly dirty and cluttered. Overall, it is as I rated, A-OK...