We goofed and showed up 20 minutes late, 2:20, for our 2pm reservation on NYE. Website stated they were open until 3; sign on door - which we had no way of seeing- stated 2pm. Sam was just locking the door as we walked up. He reopened the door and completed our transaction instead of leaving us without a car for a holiday road trip. He had a family member waiting for him and some place to be, but still helped us.