Been coming here with my dog since he was 2 years old (he's 8 now) and since then, we added two more furbabies to our family and have been seeing the doctors here. We used to see Dr. Lee and Dr. Won but they left the clinic a while ago so now we see Dr. Lam. We have many friends that also bring their dogs here and they too have been experiencing less than stellar service (a doctor forgot to remove the stitches from her dog after her surgery).
Dr. Lam is very patient and listens and ask questions. She explains everything very clearly and does a run through with what was discussed at the end of the appointment which is very refreshing. Unfortunately, she doesn't come into the appointment with a background of the pets and shuffles through the dog's chart at the beginning of the appointment but we still really like her because she's thorough.
The receptionist, Hazel, is a new (our first time meeting her) hire that seems to get flustered easily. We always paid for our dogs separately (sister pays for one and I pay for two) but when we asked her, she became very upset. We apologized and informed her that we always did it this way. She kissed her teeth and said she will see what she can do. The total was $1463.60 for all three dogs so she charged my sister $431.74 leaving me to pay $1031.86 but it didn't make sense because we knew each dog costs $431.74. We informed her that she didn't charge tax for the first dog and she got angry. We asked her why would I pay for someone else's taxes and she just rolled her eyes and angrily corrected her mistake. There was many other bumps with the receptionist during our visit that day (giving us the wrong dosage for our dog, rolling her eyes when we gave her our dog's stool sample, etc.).
I noticed that this clinic is pricier than others as well and have considered switching clinics but have yet to find a decent one.