One of our 15 year old A/Cs finally went out last week. We called Hendel's first since we had used them in the past and liked them. They came out quickly and determined we should replace the unit (as we expected). We also called out several other companies for second opinions. Hendel's prices were consistent with the other companies. We picked them based on the friendly and knowledgeable technicians (unlike some of the other technicians that came across as dirty used car salesmen). They were able to install the unit the next day. The technicians were professional and did a great job. They returned a week later (at our convenience) to install some trim work around the attic entrance/ceiling (since the new unit was a tad bigger than our existing hole). Overall Hendel's seems like a quality, local business with knowledgeable technicians. When, our 2nd unit finally gives out, we will be calling Hendel's again.