I am not sure what happened here in the valley to make this place popular enough to have TV commercials...but, it was not something that is good!
I am from the east coast, so all you east coast haters go ahead and hate (I am not going back there, I want everyone to have good food...evreywhere). If one of these opened in New York, the syndicates would burn it down as a mercy killing. It would be too poorly executed to exist.
I am not sure whether that was Marinara sauce, but that's kinda the issue isn't it. The chicken on the Chicken Parmigiana might have been some sort of tender at some point, that's kinda the issue isn't it though.
Its as if whoever owns this place worked at Denny's or IHOP and figured their cost cutting measures would work just as well for Italian food...
Whatever, I look forward to this place going under. Seems too many 'native' Phoenicians have fond memories of coming here when they were kids with their relatives though. Let it go already. Will you stop eating crap just because of nostalgia?