My family has been using Uptight for years so I had high hopes. The communication has been terrible. I was thrilled with our flooring choices, but it took longer than expected to get the quote and longer than expected to have it installed. The carpet installers were annoyed with me that their work order didn't specify that they'd have to move a little furniture - a crib, baby dresser and book shelf - something I discussed with the salesman. They spoke uncertainly about putting carpet over the existing tile even though I was assured that would be fine. We were prepared to demolish it. I was even told that I might have to contact Uptight directly if (when was the unspoken sentiment) the carpet starts peeling from the floor. The installers left my front door wide open with the heater working and both of them at the back of the house so they'd have never known if somebody came inside. I saw this when I came to check on progress. Also, they left the toilet seat up and the toilet unflushed. The best was the exterior door they left open and off the hinges. I'm glad I noticed and said something. *the guys left after telling me they'd have to come again to finish a couple seams that are currently just taped - nobody from Uptight has called me to schedule that. We also found nails all over our driveway. It has been kind of a nightmare. I'd try somewhere else before I'd use Uptight again. Update: I called to schedule having the carpet finished because, again, nobody called me. It took a week for the guys to finish and then the salesman called me the very next day to collect the rest of the money. I'll officially never use Uptight again.