The service department is useless. I had to wait over 3 weeks for a part to come in. I made an appointment to get it fixed and was told it would be an hour so I was going to wait. When I arrived I was told oh no it will be half a days work. They have no loaner cars so I left, having made a useless trip across town. Finally I have a day that I can give up my car ( a Saturday) so I make another appointment. This time I called first to make sue they could do it. Good thing I did! I was now told that they couldn't possibly finish it in a half a day! On a Saturday! Still no loaners cars. And now the story is it may not be done in a half a day any day! So again my car still makes an annoying rattling sound every time I get in it ( oh did I mention the car is not even a year old!) yeah! So, basically they are liars and incompetent service people who care nothing about customer service.