Dozen has lost me as a customer. Here's why:
Lawrenceville location, this summer: couldn't get myself to buy anything because they leave all the food out in the open air and there were flies all over it.
New Oakland location: thankfully most of the items are in cases or jars. However the manager was the problem. She was kind enough to help me in (stroller) but stood there, not busy, watching me struggle to leave. Finally a man IN THE STREET- other side of the door!- helped me out.
Final straw: today dozen posted a message on facebook about a new cookie. A nice commenter tried it and said it was a little too minty 'for her taste'. And dozen deleted it! Was that really necessary?! The comment was quite innocent. I hope they don't delete this review too.
And btw, it is true, the cupcakes are dry.