In a corporate restaurant you expect consistency in a food and beverage experience so it falls to the staff to make the difference.
Last night my spouse and a friend chose to meet me on the patio and arrived first - only to be greeted (or not greeted) by a fairly contemptible and surly staff (not one but three).
Granted both ladies are middle aged but both were also professionally dressed coming directly from work. I arrived wearing cargo shorts and a shirt as I went home to change first - and yet was treated with more deference and attentiveness than they were.
Notwithstanding the fact that we probably dropped twice what neighbouring diners did per person, the initial reception coloured our evening.
Quite a surprise when you compare that to our many previous experiences at the bar and inside. Shame.