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  • I live in California and ordered flowers for my teenage sister in Law Vegas. What I ordered was something from their birthday collection and it was supposed to be chic as in the picture online with a modern square vase. I asked they be delivered after 3pm and asked for a picture of them when they were finished. The day of i received an email at 11 am saying they have been delivered and I didnt receive a pic. I called in immediately and the girl on the phone who was the one who took my order apologized about them being delivered early but assured they were signed for. I asked about the pic and she said the designer mist have not seen the memo and was apologetic about it too. Finally sister was home and sent a thank you text for her flowers. I asked her to send me soon and besides the actual flowers being beautiful and what I asked for the vase was an ugly fishbowl looking thing that was not chic and almost unproportionate to the arrangement itself:(. I was very disappointed and called back explaining that I didn't order that vase. This time a man answered and when I explained all of the issues he mentioned there that the delivery time was overlooked and there was absolutely no memo for the picture! He then went back to check to see if they had any square vases at wich point i had to call him back. Once calling back the same girl who took my order picked up and when I asked about the vase she said she was sorry but there was no square vases and I said that was something I should have been told on the phone. She mentioned that the person who took the order should have done that and at wich point i just didn't want to make her feel dumb by explaining the SHE took my order. I paid over $100 and expected a discount but nothing. Because I ordered premium meaning the bigger arrangement it called for a bigger square bad wich they didn't have so the opted for the granny style instead. Completely changing the whole look! Very disappointed. I don't recommend unless your extremely thorough and have the triple check for supplies.
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