I'll echo all the other positive reviews. Recently contacted Bug Out America for a carpenter ant problem that my parents were having in their house. After leaving a message with the receptionist in the morning, Mike called me back a bit later and was able to come out later that morning! It was very much appreciated as the ant problem reached its peak.
Mike was friendly and informative about the pest problem, answering questions and explaining the likely scenario that was happening in the house with these ants. He sprayed the outside of the house and after 2 days there's been a huge difference in the number of ants that we see. Mike said to give it at least 30 days and if we noticed continued ant activity to give him a call.
What I liked about Bug Out America is the reasonable prices, prompt service, knowledgeable owner and the fact that Mike wasn't pushy about up-selling me on more services like the other big-name chains. I called the other big-name chains for cost estimates and didn't like the fact that they charge $300+ for the initial service and you had to purchase at least 3 or more treatments for $100+! Plus the big name chains would spray inside and out and with small children that didn't make me feel totally comfortable.
Mike was upfront about the cost and that he'd only need to come out and treat the area outside once (which would also solve the inside problem) and if the problem continued we could give him a call for another treatment.
I would absolutely recommend Bug Out America!