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| - Certified Appliance Tech is the website, although the text at the website says Certified Appliance Services. The phone number is (480) 316-0824. The guy that answered the phone and then showed up gave me an invoice from Jones Appliance Service.
I had told him in my 1st call that I had a Bosch NEXT300 washing machine that worked intermittently.
When he showed up, he said he would recommend replacing the control board on the top. He said he would have to use "trial and error" and replace parts to find out what was wrong.
He wrote down the serial number of the machine and said he would research the parts and call me back. He didn't call me back, ever. After 4 days I sent him an email asking why he didn't run the diagnostic codes. No reply, ever.
The reason I asked him about the diagnostic procedures 4 days after he looked at the machine, is because three days after I paid this guy $65, for nothing, I lucked into finding the Bosch repair manual on the internet. Then I ran the diagnostic codes, which involved pushing a series of buttons on the control panel on top, and I learned that the $500 control board was probably ok, but the motor controller, a 2nd computer on the back of the machine, might be the worn part.
The machine limped on for another 2 months, and then I mail ordered the motor controller for $250, installed it in about an hour, and now the machine works perfectly.
I expect every appliance repairman to have a repair manual, or to run the diagnostics off the onboard computer, but this guy had no visible knowledge, experience, training, printed manuals, or diagnostic gear. Nobody does "trial and error" anymore.
In my opinion this guy has a website that appears knowledgeable but he has no idea what he is doing.
As noted in Jones' reply, the machine was on my back patio, but it was properly connected to cold water and electrical power. As I told him, the machine had intermittent failures, and I wanted it fixed.
The diagnostic codes were functional when I ran them 2 months ago, and were the clue to what part was failing. I just wasn't sure what was wrong so I let the machine limp along, although every other wash cycle didn't work right, and I was wringing out wet clothes by hand. I just wanted it fixed 2 months ago. Instead I spent about 8 hours learning all about Bosch diagnostic codes, which was the only alternative since Jones never left me any phone message or replied to my email.
Better Business Bureau's claims are rigged -- claimants have to agree to binding arbitration where the arbitrator is employed by the business you made the complaint against.
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